Customer Engagement

Here at Vitrue, building long-term relationships with our customers is critically important. We want to be your partner. That’s why we make sure that at every stage of the customer engagement cycle, our customers are getting the support, insight and customer service they need.

 

Much like engaging with your social community is a two-way conversation, effective customer service is also a two-way conversation. At Vitrue, we provide a customizable support system that includes:

• 24/7 phone and online support
• Vitrue TV – Your source for insight and trends from the world of social marketing
• Flexible education services at Vitrue’s School for the Socially Gifted
• Regularly scheduled product and training webinars
• Extensive FAQ and Help section
• Diverse white paper library
• The Vitrue Blog – daily posts from the Vitrue team

In addition to these services, our customer engagement philosophy includes our Client Services team. This team of social marketing strategists and account directors will work with you, your team, and if applicable, your agency to develop the right strategy to engage with your community. Whether you are looking for industry trends, insight on the latest social network platform update, help on a custom campaign or long-term strategic planning – the Client Services team is ready to engage with you.