Client Partnerships Community Manager
Vitrue is the leading Social Relationship Management (SRM) platform, a software-as-a-service (SaaS) technology, and partners with brands, marketers and agencies around the world to maximize their social media engagement. The Vitrue SRM platform gives brands the ability to scale across multiple social networks, target global to local, and publish content that drives and facilitates the two-way dialogue between brands and their fans across multiple social networks. In addition, Vitrue, an original Facebook Preferred Developer Consultant, provides clients access to deep analytics, industry insights and best practices, product training options and high-touch customer service, giving brands a competitive social advantage. For more company information, please visit http://vitrue.com.
The Community Manager is responsible for ensuring active and engaged communities around a defined topic or topics by managing editorial calendars, monitoring online conversations and participating in those conversations to build brand visibility and thought leadership. The Community Manager is responsible for moderating user-generated content within client social networks and escalating any issues to the appropriate internal/client teams.
Content Creation – The Community Manager will work with clients to curate compelling content on a daily, weekly, and monthly basis.
Assist with creation, conception, and presentation of social media strategy and integrated marketing campaigns.
Interpret the direction of strategy/planning and creative leads.
Communicate and coordinate client service, production and strategy/planning teams ensuring that community strategy supports overall brand goals and objectives.
Content Oversight – The Community Manager will provide content strategy, editorial schedule guidance, and cross platform execution of the of the fan engagement strategy.
Review social analytics and provide insights and recommendations
Review and interpret conversations to create actionable, client-facing reports that lead to optimization
Community Moderation – The Community Manager will provide 1) posting best practices, 2) moderation 3) response management. The Community Manager shall work with the client to determine best practices and issues escalation to effectively engage in dialog on the wall as a representative of the brand.
Review user generated comments and posts in a quick and timely manner
Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience.
Manage community conversation tone based on social media guidelines as defined by the brand.
Escalate user generated content, when appropriate, to internal and client stakeholders.
Understanding of popular social networks – design, functionality, users
Actively participates in a variety of social media activities such as blogging, community management, social bookmarking, commenting, etc.
Demonstrated ability to produce community management guidelines and documents that reflects the holistic understanding and implementation of the role of social media and its effects
Proficient in presentation tools (MS PowerPoint or KeyNote) and skills
Proficient in interpreting social insights and analytics
Very high attention to detail
Excellent verbal, written, and analytical skills
Ability to work independently and solve problems quickly
Enthusiastic, personable and ability to take charge
A startup mentality with a whatever it takes approach to accomplishing goals
Dependable, well grounded and flexible when it comes to solving challenges
Resourceful and the ability to suggest alternatives and share ideas
Ability to work well with team members and communicate effectively
Desire to work in a Mac OS X environment, office is 100% Mac
1 to 2 years of experience managing social media platforms or communities for brands
Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields.
Agency experience preferred
If you think you have what it takes to be successful in this scenario, please email us your resume with a cover letter introducing yourself and explaining why you are a good candidate for this position. Include the position title in the subject line, to email@example.com in Word or PDF version.
Please also provide a link to your LinkedIn profile and Twitter name.
We offer generous salaries, stock options, great benefits, casual work environment with flexible schedule, paid parking or public transportation, ping-pong, free drinks and food, and a career path.
No phone calls or direct LinkedIn contact, please.
At this time we are not accepting agency resumes for this position.
Vitrue is an Equal Opportunity Employer.